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Technical Support TechnicianII

Corning is one of the world's leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people's lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings €“ carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.


Role Purpose: Provides technical support to front-line workforce and manufacturing engineers making products in an industrial environment. Works hands-on with manufacturing equipment and activities. Identifies and supports process improvements. Uses judgment, experience and initiative to resolve problems and make recommendations. May help determine methods and procedures on new assignments. Key Responsibilities: € Supports production line on a daily basis to help deliver yields, throughput and product quality. This may include off hour and weekend support. € Trains and coaches front-line production employees on proper processes and procedures learned/identified from Day MET and Engineering. € Utilizes Lean tools to reduce downtime, increase yields, and improve costs and product quality. € Facilitates the sharing of learning's across shifts and across product lines. € Works on equipment projects to reduce costs, downtime and/or defects and increase yields. € Gives input into development and implements new equipment on the production line. € Proactively guides front-line production employees and technical teams to comply with safety, health and environmental regulations. € Serves as the point person on the shift for directing troubleshooting needs. Performance Metrics: € Product attributes control. € Equipment rate, selects, and utilization € Product yields € Safety & Environmental Record € Training completion for shift personnel (TST1) Listening/ Interpersonal Savvy € Actively listens to all input. € Does not let pre-conceived ideas hinder ability to hear other input. € Recognizes and is tolerant of differences in people. € Works to assure everyone is at the same point of understanding/agreement before moving forward. € Takes the necessary time to assure everyone fully understands their role in the project or activity. € Able to communicate effectively to personnel at all levels Function/Technical: € Displays interest and drive to understand technical problems. € Technical Process Management € Safety, Health and Environmental Compliance € Assures and helps enforce that all safety procedures (i.e., Lock out/Tag out, PPE, etc.) are followed at all times. € Understands regulations applicable to area of expertise and works to ensure compliance. € Seeks to identify and correct potential safety or environmental issues before they occur. € Informs Plant Safety of serious potential hazards that are out of their scope. Required: 1. Good process skills and data analysis. 2. Strong electrical and mechanical background. a. Must become electrically certified (NFPA 70e) within 6 months of gaining Shift MET certification if not already electrical 3. Ability to handle/prioritize multiple tasks as necessary. 4. Ability to read mechanical and electrical drawings. 5. Good written and verbal communication skills (detailed oriented). 6. Must be self-motivated and proactive (does not wait to be assigned tasks/work) Special Requirements 1. Ability to work with vendors, drawings, and procurement 2. Ability to work and train with people in a developing and progressive team-based environment and meet project deadlines. 3. Ability to be flexible in work schedule: 12 hour shifts with some overtime. 4. Share work load requirements of both operations and engineering as necessary. EQUIPMENT OR SOFTWARE USED: AutoCad, PI, Excel, Word, PowerPoint


We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.




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