UM Administration Coordinator 2 (9AM - 6PM EST) - Southeast Region
Description The UM Administration Coordinator 2 contributes to administration of utilization management.
The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Performs computations.
Typically works on semi-routine assignments.
Responsibilities Where you Come In The UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Duties include:
Triage internal and external phone calls appropriately.
Communicate with providers to request clinical information and coordinate case dispute reviews.
Review and attach clinical information to authorizations.
Generate, proof, and send letters to members.
Required Qualifications - What it takes to Succeed 1
years administrative or customer service experience Excellent verbal and written communication skills Must be passionate about contributing to an organization focused on continuously improving consumer experiences Advanced knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M Proven experience working with tight deadlines/timeframe in an ever changing environment Preferred Qualifications Proficient utilizing electronic medical record and documentation programs Proficient and/or experience with medical terminology and/or ICD-10 codes Prior member service or customer service telephone experience desired Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization Additional Information How we Value You Benefits starting day 1 of employment Competitive 401k match Generous Paid Time Off accrual Tuition Reimbursement Parent Leave Go365 perks for well-being Work at Home Requirements Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isnt missed) inviting you to participate in a Modern Hire interview.
In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question.
You should anticipate this interview to take about 15 to 30 minutes.
Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
#ThriveTogether #WorkAtHome Additional Information M-F 9am-6pm EST Scheduled Weekly Hours 40 Recommended Skills Administration Business Requirements Clinical Works Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Performs computations.
Typically works on semi-routine assignments.
Responsibilities Where you Come In The UM Administration Coordinator 2 provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Duties include:
Triage internal and external phone calls appropriately.
Communicate with providers to request clinical information and coordinate case dispute reviews.
Review and attach clinical information to authorizations.
Generate, proof, and send letters to members.
Required Qualifications - What it takes to Succeed 1
years administrative or customer service experience Excellent verbal and written communication skills Must be passionate about contributing to an organization focused on continuously improving consumer experiences Advanced knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M Proven experience working with tight deadlines/timeframe in an ever changing environment Preferred Qualifications Proficient utilizing electronic medical record and documentation programs Proficient and/or experience with medical terminology and/or ICD-10 codes Prior member service or customer service telephone experience desired Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization Additional Information How we Value You Benefits starting day 1 of employment Competitive 401k match Generous Paid Time Off accrual Tuition Reimbursement Parent Leave Go365 perks for well-being Work at Home Requirements Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isnt missed) inviting you to participate in a Modern Hire interview.
In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question.
You should anticipate this interview to take about 15 to 30 minutes.
Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
#ThriveTogether #WorkAtHome Additional Information M-F 9am-6pm EST Scheduled Weekly Hours 40 Recommended Skills Administration Business Requirements Clinical Works Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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